MUG (FASHION LIFE)

🚚 1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive a confirmation message once your order has been shipped.

📦 2. Estimated Delivery Time

• 📍 Inside City: 1–2 business days
• 🗺️ Outside City / Nationwide: 2–5 business days
• Delivery time may vary due to location, weather, or courier delays.

💳 3. Shipping Charges

• Shipping charges are calculated at checkout based on your delivery location.
• Free shipping may be available on selected products or during special promotional campaigns.

🔍 4. Order Tracking

• Once shipped, you will receive a tracking number via SMS, email, or your account dashboard.
• Track your order through our courier partner's tracking system.

🔄 5. Delivery Attempts

• Our courier partner will attempt delivery up to 2–3 times.
• If delivery fails due to an incorrect address or unavailability, the order may be returned.

⚠️ 6. Possible Delays

While we always aim for timely delivery, occasional delays may occur due to:

• Natural disasters
• Political or national disruptions
• Courier service issues
• High order volume during campaigns

We appreciate your patience and understanding in such situations.