1. Return Eligibility

We want you to be satisfied with your purchase. You may request a return if:

  • The product is damaged, defective, or incorrect upon delivery

  • The product is unused, unwashed, and in original condition

  • The product is returned with original packaging, tags, and invoice

  • The return request is made within 3–7 days of receiving the product

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to customer misuse

  • Used or washed items

  • Products without original packaging or tags

  • Clearance or final sale items

  • Perishable or personal care items (if applicable)

3. Return Process

To request a return:

Contact our customer support team

Provide your order number and reason for return

Share photo/video proof if the item is damaged or wrong

Our team will confirm and guide you through the return process

 

     4. Refund Policy

    • Once we receive and inspect the returned product, we will approve the refund

    • Refunds are processed within 7–10 business days

    • Refunds may be sent via the original payment method 

5. Delivery Charges

  • Delivery charges are non-refundable

  • For change-of-mind returns, return delivery cost may be borne by the customer

  • If the return is due to our mistake (wrong/damaged item), we will cover the cost

6. Exchange Policy (Optional)

  • Exchanges are available for size or product issues

  • Exchange depends on product availability

     

  • 7. Need Help?

    For any return or refund support, contact us:

    📞 Phone: +880194-0404019
    📧 Email: info@myerstore.com
    ⏰ Support Hours: 9 AM – 10 PM (Everyday)